Frequently Asked Questions

What type of products are covered by this policy?

Makeup, cosmetics, and beauty tools.

Does the five-day right apply to all products?

No. This is a commercial advantage of a product that is sound under certain conditions, and exceptions are made for cases outlined in this store's policy due to the nature of the product. Rights regarding defects and non-conformity remain separate.

What if the wrong or damaged product arrives?

Contact customer service immediately with your order number and clear photos. The order will be processed as a non-conformity or defect in accordance with applicable law and policy.

How do I find out the fees and payment methods?

It appears on the payment page. The current operational payment method is: Oman Arab Bank (OAB).

How do I find out which shipping company to contact?

Current operational carrier: Nol/Genac or the carrier shown at checkout, may change according to region or order type, and the carrier shown in the order shall be the reference.

Is this policy independent of the rest of Sumou stores?

Yes, in terms of the products and operating conditions specific to this store, but it is linked to the basic policy of the Sumou Foundation and is not separate from general legal rights.

Release date: August 28, 2026 — Joycolor under the umbrella of His Highness the United Luxury Foundation LLC